Accessibility Statement

1. Our Commitment

Vanorelle strives to provide an inclusive digital experience that can be used by the widest possible audience, regardless of ability, device, or assistive technology.

Accessibility is an ongoing process. We continue to identify and address barriers that may affect a customer’s ability to use our website or services.

2. Accessibility Standards

Where reasonably practical, we aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

These guidelines explain how digital content can be made more accessible to people with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Conformance with accessibility standards is an ongoing effort rather than a one-time result. We therefore review and improve our website as our content, technology, and services evolve.

3. Accessibility Features

Our website includes features and practices intended to improve accessibility, such as:

• Clear and consistent website navigation
• Logical page headings and content structure
• Readable typography and appropriate colour contrast
• Responsive layouts for desktop, tablet, and mobile devices
• Alternative text for many meaningful product and content images
• Keyboard-accessible navigation where supported
• Descriptive links and form labels where reasonably practical
• Compatibility with modern browsers and many assistive technologies

4. Known Limitations

Despite our efforts, some parts of the website may not yet be fully accessible to every visitor or every assistive technology.

Accessibility may also be affected by older content, technical limitations, browser settings, device configurations, or applications provided by third parties.

When we identify an accessibility issue, we make reasonable efforts to assess and correct it.

5. Third-Party Services

Some functions on our website may be provided by third parties, including payment processors, shipping services, review applications, analytics providers, and embedded tools.

Although we encourage third-party providers to offer accessible services, Vanorelle does not directly control the design, code, or accessibility of external platforms and applications.

If a third-party service creates an accessibility barrier, please contact us so we can assist you or provide an alternative method where reasonably possible.

6. Continuous Improvement

We periodically review our website and consider accessibility when updating content, introducing new features, and changing website functionality.

Our improvement efforts may include reviewing page structure, navigation, product information, images, forms, colour contrast, and compatibility with assistive technology.

Feedback from customers is an important part of this process and helps us identify barriers that may otherwise be difficult to detect.

7. Accessibility Assistance

If you experience difficulty accessing any part of our website, obtaining product information, or completing an order, please contact our customer support team.

We will make reasonable efforts to provide the requested information, service, or assistance through an accessible alternative.

To help us investigate the issue, please include:

• The webpage or feature you had difficulty accessing
• A brief description of the accessibility issue
• The device and browser you were using, if known
• The assistive technology you were using, if applicable
• Your preferred method of receiving assistance

8. Feedback

We welcome feedback about the accessibility of our website and services. Accessibility reports are reviewed so that we can better understand and address potential barriers.

We aim to acknowledge accessibility enquiries promptly. The time required to resolve an issue may vary depending on its nature and technical complexity.

9. Contact Us

For accessibility support, questions, or feedback, please contact:

Please include “Accessibility Request” in the subject line of your email so that your enquiry can be identified and reviewed promptly.