Orders are processed within 2–3 business days, with a transit time of 4–9 business days — a total of 6–12 business days across Canada. Remote areas and territories may take a little longer.

Yes — shipping is free on all orders across Canada, with no minimum purchase.

Mirrors are fragile, so every order is packed with extra protection — foam, corner guards, and reinforced boxes — to ensure safe arrival. Please inspect your order on delivery.

Contact us within 48 hours of delivery at support@vanorelle.com with photos of the damage and your order number. We'll arrange a free replacement or full refund.

We ship from our Canadian warehouse to customers across all ten provinces and three territories. We ship within Canada only.

Of course. We offer 30-day returns from the date of delivery. Items must be unused, in original packaging. See our full Refund & Return Policy.

For defective, damaged, or incorrect items, return shipping is 100% free. We will email you a prepaid return shipping label. For change-of-mind returns, the customer is responsible for return shipping costs. No restocking fees are charged on approved returns. See our full Refund & Return Policy.

Tabletop mirrors are ready to use out of the box. For wall-mounted styles, we recommend securing into a stud or using appropriate wall anchors. Mounting hardware varies by product — check the product page, or email us and we'll confirm. For larger mirrors, professional installation is recommended.

Some of our mirrors feature built-in LED lighting, while others are classic non-lit designs. Each product page states whether the mirror is lit and describes its lighting features.