FAQ

Everything you need to know about our mirrors, shipping & guarantees

Frequently Asked Questions

What are your delivery times?
Orders are processed within 2–3 business days, with a transit time of 4–9 business days — a total of 6–12 business days across Canada. Remote areas and territories may take a little longer.
Is shipping free?
Yes — shipping is free on all orders across Canada, with no minimum purchase.
How are my mirrors packaged?
Mirrors are fragile, so every order is packed with extra protection — foam, corner guards, and reinforced boxes — to ensure safe arrival. Please inspect your order on delivery.
What if my mirror arrives damaged?
Contact us within 48 hours of delivery at support@vanorelle.com with photos of the damage and your order number. We'll arrange a free replacement or full refund.
Where do your mirrors ship from?
We ship from our Canadian warehouse to customers across all ten provinces and three territories. We ship within Canada only.
Can I change my mind?
Of course. We offer 30-day returns from the date of delivery. Items must be unused, in original packaging. See our full Refund & Return Policy.
Are returns free?
For defective, damaged, or incorrect items, return shipping is 100% free. We will email you a prepaid return shipping label. For change-of-mind returns, the customer is responsible for return shipping costs. No restocking fees are charged on approved returns. See our full Refund & Return Policy.
Are the mirrors difficult to install?
Tabletop mirrors are ready to use out of the box. For wall-mounted styles, we recommend securing into a stud or using appropriate wall anchors. Mounting hardware varies by product — check the product page, or email us and we'll confirm. For larger mirrors, professional installation is recommended.
Do your mirrors have LED lighting?
Some of our mirrors feature built-in LED lighting, while others are classic non-lit designs. Each product page states whether the mirror is lit and describes its lighting features.

Still have a question? Email support@vanorelle.com and we'll get back to you within 24 hours.

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