Last updated: May 29, 2026

Vanorelle (“we,” “us,” or “our”) understands that customers may occasionally need to cancel or modify an order.

This Cancellation Policy explains when an order may be cancelled, how to submit a cancellation request, and how refunds are handled.

This policy applies to orders placed through vanorelle.com and does not limit any mandatory consumer rights available under applicable Canadian federal, provincial, or territorial laws.

1. HOW TO REQUEST A CANCELLATION

To request an order cancellation, contact us as soon as possible at support@vanorelle.com.

Please include the following information:

• Your full name
• Your order number
• The email address used to place the order
• A clear statement requesting cancellation

A cancellation request is not considered approved until Vanorelle sends you written confirmation by email.

2. CANCELLATION BEFORE PROCESSING

Orders may be cancelled for a full refund if the cancellation request is received before the order has entered processing, fulfilment, packaging, or shipment.

We recommend submitting your cancellation request within 60 minutes of placing your order.

Requests received after this period will still be reviewed, but cancellation cannot be guaranteed because orders may enter processing shortly after they are placed.

Vanorelle normally processes orders within 2–3 business days.

3. ORDERS ALREADY IN PROCESSING

Once an order has entered fulfilment, packaging, or processing, we may be unable to stop or cancel it.

If cancellation is no longer possible, the order will continue through the normal delivery process.

After receiving the order, you may request a return in accordance with our Return and Refund Policy.

4. ORDERS THAT HAVE ALREADY SHIPPED

Orders cannot be cancelled after they have been shipped or transferred to the delivery carrier.

Once the order has been delivered, you may request a return within 30 days of delivery, subject to the conditions stated in our Return and Refund Policy.

Please do not refuse delivery or send the package back without first contacting our customer support team.

Unauthorised returns or refused deliveries may delay the inspection and refund process.

5. ORDER CHANGES

Requests to change an order must be submitted as soon as possible.

Order changes may include:

• Changing the delivery address
• Changing the product or product variation
• Changing the quantity
• Correcting customer contact information

We will make reasonable efforts to accommodate the requested change. However, changes cannot be guaranteed after an order has entered processing or shipment.

Customers are responsible for reviewing their order details and delivery information before completing checkout.

6. DUPLICATE OR ACCIDENTAL ORDERS

If you accidentally place a duplicate order or purchase the wrong item, contact us immediately.

We will make reasonable efforts to cancel or correct the order before it enters processing.

If the order has already been processed or shipped, it must be handled as a return after delivery.

7. CANCELLATION BY VANORELLE

Vanorelle may cancel an order when reasonably necessary, including in the following circumstances:

• The product is unavailable or out of stock
• A pricing or product-description error has occurred
• Payment cannot be authorised or verified
• The shipping address is incomplete or invalid
• The order is identified as potentially fraudulent or unauthorised
• The order cannot be fulfilled due to operational or safety reasons

If Vanorelle cancels an order after payment has been collected, the customer will receive a full refund to the original payment method.

No cancellation fee or restocking fee will be charged when an order is cancelled by Vanorelle.

8. REFUNDS FOR CANCELLED ORDERS

Approved cancellations will be refunded to the original payment method used at checkout.

Processing times are controlled by the relevant financial institution and may vary.

Where the entire order is successfully cancelled before shipment, any original standard shipping charge paid for that order will also be refunded.

Vanorelle does not charge cancellation fees or restocking fees for orders successfully cancelled before shipment.

9. STATUTORY CONSUMER RIGHTS

This policy does not restrict, exclude, or replace any mandatory rights or remedies available to consumers under applicable Canadian consumer protection laws.

Depending on the customer’s province or territory, additional cancellation rights may apply in circumstances such as:

• Required information was not properly disclosed
• The customer did not receive the required copy of the agreement
• The goods were not delivered within the legally required period
• A false or misleading representation was made
• The transaction otherwise failed to comply with applicable law

Where this policy conflicts with a mandatory federal, provincial, or territorial consumer-protection requirement, the applicable legal requirement will prevail.

10. CONTACT US

For order cancellations, order changes, or questions about this policy, contact:

Vanorelle Customer Support
Email: support@vanorelle.com
Website: vanorelle.com
Service area: Canada

Please include your order number in all cancellation-related messages so that we can locate and review your order promptly.