Privacy Policy

Last updated: May 14, 2026

Vanorelle ("we", "us", "our") operates vanorelle.com, including all related content, features, products, and services (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our Services.

We are committed to protecting your personal information in accordance with:

• PIPEDA (Canada)
• British Columbia PIPA
• Quebec Law 25
• Applicable Canadian provincial privacy laws

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact Information: Name, shipping address, billing address, phone number, email address.
• Payment Information: Payment method details, transaction confirmations, billing details.
• Account Information: Login credentials, preferences, saved settings.
• Order Information: Purchases, returns, exchanges, cart activity, wishlist activity.
• Communications: Messages, customer service requests, emails, reviews.
• Technical Information: IP address, browser type, device identifiers, operating system.
• Usage Information: Pages viewed, interactions with the website, referral URLs, browsing behaviour.

2. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate and improve our Services.

These may include:

• Essential Cookies: Required for checkout, cart functionality, and security.
• Analytics Cookies: Including Google Analytics and Shopify Analytics.
• Advertising Cookies: Including Meta Pixel, Google Ads, and Google Merchant Center tracking technologies.
• Functional Cookies: Used to remember preferences such as language and region.

You may manage cookie settings through your browser or cookie consent preferences. Disabling cookies may affect site functionality.

3. HOW WE COLLECT INFORMATION

We collect personal information:

• Directly from you when placing orders or contacting us
• Automatically through cookies and analytics technologies
• From Shopify and payment providers
• From advertising and analytics partners

4. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Managing accounts and preferences
• Shipping and delivery coordination
• Fraud prevention and website security
• Improving our website and services
• Marketing and advertising communications (subject to consent requirements under CASL)
• Legal and regulatory compliance

5. MARKETING COMMUNICATIONS

If you subscribe to marketing communications, we may send promotional emails, offers, or updates.

You may unsubscribe at any time using the unsubscribe link included in marketing emails. Transactional or service-related communications may still be sent where necessary.

6. HOW WE DISCLOSE INFORMATION

We may disclose personal information to:

• Shopify and related service providers
• Payment processors
• Shipping carriers including Canada Post, FedEx, UPS, Purolator, and similar providers
• Analytics and advertising providers such as Google and Meta
• Professional advisors including accountants, insurers, and legal counsel
• Government or regulatory authorities where legally required

7. SHOPIFY

Our store is hosted by Shopify, which processes certain personal information to provide and improve the Services.

For additional information, please review:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

9. CHILDREN'S PRIVACY

Our Services are not directed toward children and we do not knowingly collect personal information from minors under the applicable age of majority.

10. DATA SECURITY

We use industry-standard security measures including:

• SSL/TLS encryption
• Secure hosting infrastructure
• PCI-DSS compliant payment processing
• Restricted administrative access

While we take reasonable precautions, no online transmission or storage system can be guaranteed completely secure.

11. DATA RETENTION

We retain personal information only as long as reasonably necessary for:

• Order fulfillment
• Customer support
• Legal compliance
• Tax and accounting obligations
• Fraud prevention
• Dispute resolution

12. YOUR PRIVACY RIGHTS

Subject to applicable Canadian law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent
• Request deletion of information
• Request portability of certain data
• File complaints with privacy regulators

To exercise your rights, contact: support@vanorelle.com

13. QUEBEC RESIDENTS (LAW 25)

Quebec residents may have additional rights under Law 25, including rights relating to portability and automated decision-making.

Our designated Privacy Officer may be contacted at: support@vanorelle.com

14. INTERNATIONAL TRANSFERS

Your personal information may be transferred outside Canada, including to the United States and other jurisdictions where Shopify or our service providers operate.

We take reasonable contractual and organizational safeguards to protect transferred information.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes become effective once posted on this page.

16. CONTACT INFORMATION